jelibd Privacy Policy

1 Information We Collect

jelibd collects personal data from you in several ways: directly when you register an account or interact with our services, automatically as you use the platform, and occasionally from third-party verification and payment partners. We collect only the data that is necessary to deliver our services, maintain security, comply with legal obligations, and continuously improve the jelibd platform experience for players across Bangladesh.

Information You Provide Directly

When you register an account with jelibd or use our services, we collect the following categories of information:

• Identity Data: Full legal name, date of birth, gender, and nationality as provided during registration and KYC verification.
• Contact Data: Email address, mobile phone number, and residential address (including city, district, and postal code in Bangladesh).
• Account Credentials: Username and encrypted password. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Identity Documents: Copies of government-issued identification documents (such as your National Identity Card, passport, or driver's licence) submitted during the KYC verification process.
• Payment Information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), card details (Visa, Mastercard), and transaction history related to deposits and withdrawals on the platform.
• Communications: Records of any messages you send to our customer support team, including live chat transcripts and emails sent to [email protected].
• Responsible Gaming Data: Any self-exclusion requests, deposit limits, time-out preferences, or other responsible gaming settings you configure.

Information Collected Automatically

When you access the jelibd platform, certain technical information is collected automatically through cookies, log files, and similar technologies:

• Device & Technical Data: IP address, device type (mobile or desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet amounts, session duration, click paths, and feature interactions within the jelibd platform.
• Location Data: General geographic location derived from your IP address (country and region level). jelibd does not collect precise GPS location data.
• Session Data: Login timestamps, session identifiers, and authentication tokens used to maintain secure account sessions.

2 How We Use Your Data

jelibd uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following table summarises our primary data uses and the legal basis for each:

Marketing Communications

jelibd will only send you promotional emails, SMS messages, or in-platform notifications about offers, bonuses, and new game releases if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time via your account preferences or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before you unsubscribed.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you without human oversight and your prior knowledge.

3 Data Sharing & Third Parties

jelibd does not sell your personal data to third parties under any circumstances. We may share your data with carefully selected third-party partners only where necessary to deliver our services, comply with legal requirements, or protect the safety and integrity of our platform. All third parties who receive your data are required to handle it securely and in accordance with applicable data protection law.

Categories of Third Parties We Work With

• Payment Processors: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and PCI-DSS security standards.
• Identity Verification Providers: Third-party KYC and AML compliance service providers may process identity documents and personal data on our behalf to verify your identity and screen against sanctions lists.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data necessary to deliver their games and resolve disputes. They do not receive your name, contact details, or payment information.
• Analytics Providers: Platform analytics services may process aggregated or pseudonymised usage data to help us understand how players interact with jelibd and identify areas for improvement.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory demand, jelibd may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or other relevant jurisdictions.
• Fraud Prevention Services: Shared industry fraud and money-laundering detection databases where we have a legitimate interest or legal obligation to report or check against suspected fraudulent activity.

International Data Transfers

Some of our third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, jelibd ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent transfer mechanisms — to ensure your data receives a level of protection consistent with this Privacy Policy and applicable data protection principles.

4 Cookies & Tracking Technologies

jelibd uses cookies and similar tracking technologies on its platform to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device when you visit the jelibd website. Cookies allow us to recognise your device on return visits, maintain your session state, and gather anonymised usage analytics.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. The platform cannot operate without these cookies. No consent is required for strictly necessary cookies.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and notification settings so you do not have to re-enter them on each visit.
• Analytics Cookies: Collect anonymised data about how users navigate the jelibd platform — pages visited, time spent, errors encountered — to help us improve the user experience. Data collected by analytics cookies does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious session patterns.

jelibd does not use third-party advertising cookies, retargeting cookies, or social media tracking pixels. We do not share cookie-derived data with social media platforms or advertising networks.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the jelibd platform, including your ability to log in and maintain an active session. Detailed instructions for managing cookies in popular browsers are available in your browser's help documentation.

5 Data Security & Retention

Security Measures

jelibd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security practices include:

• TLS/SSL Encryption: All data in transit between your browser and our servers is encrypted using TLS 1.2 or higher.
• Password Hashing: Account passwords are stored using industry-standard cryptographic hashing with salting. Plain-text passwords are never stored or logged.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. All staff with data access undergo security training and are bound by confidentiality obligations.
• Infrastructure Security: Our servers are protected by firewalls, intrusion detection systems, and regular vulnerability assessments. Data is hosted in secure data centres with physical access controls.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to all jelibd account holders and is strongly recommended to protect your account from unauthorised access.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, jelibd will notify affected players and relevant authorities within the timeframes required by applicable law.

Data Retention

jelibd retains your personal data for as long as your account remains active and for a minimum of five (5) years after your account is closed, in order to comply with anti-money-laundering regulations, tax obligations, and other legal requirements applicable in the jurisdictions in which we operate. Specific retention periods by data category are as follows:

• Account and identity data: 5 years after account closure
• Transaction and financial records: 7 years after the transaction date
• Customer support communications: 3 years after the last interaction
• KYC identity documents: 5 years after account closure
• Analytics and usage logs: Up to 24 months in identifiable form; thereafter anonymised indefinitely
• Marketing consent records: Until consent is withdrawn, plus 2 years thereafter

After the applicable retention period has expired, your personal data is securely deleted or irreversibly anonymised.

6 Your Privacy Rights

As a jelibd player, you have meaningful rights over your personal data. jelibd is committed to respecting and facilitating these rights promptly and without unnecessary barriers. The following rights are available to you:

• Right of Access: You may request a copy of all personal data that jelibd holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that we may be unable to delete data that we are required to retain by law (e.g., financial transaction records).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to jelibd in a structured, commonly used, machine-readable format, and have it transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though jelibd may have compelling grounds to continue in some cases.
• Right to Withdraw Consent: Where jelibd relies on your consent as the legal basis for processing (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact the jelibd Data Privacy team by emailing [email protected] with the subject line "Data Privacy Request". To protect your privacy, we will verify your identity before processing any request. We aim to respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

7 Children's Privacy

The jelibd platform is strictly intended for adults aged 18 years and over. jelibd does not knowingly collect personal data from individuals under the age of 18. Our registration process requires users to confirm their date of birth, and mandatory KYC verification is carried out for all accounts prior to withdrawal processing.

If jelibd discovers or is notified that personal data has been collected from a person under the age of 18, that account will be closed immediately, all funds will be withheld pending investigation, and all associated personal data will be permanently deleted as soon as is practicable, except where retention is required for legal or investigative purposes.

Parents and guardians who become aware that a minor has registered with jelibd or accessed the platform are strongly encouraged to contact our support team immediately at [email protected]. We take all such reports seriously and will act promptly.

8 Policy Updates & Contact

Changes to This Privacy Policy

jelibd may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes, we will notify registered players by email and display a prominent notice on the jelibd platform for a minimum of 14 days before the updated policy takes effect. The date at the top of this page ("Last Updated") indicates when the most recent version was published.

We encourage you to review this Privacy Policy periodically to stay informed about how jelibd protects your personal data. Your continued use of the jelibd platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

Contact Our Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how jelibd handles your personal data, please contact us using the details below. Our English-speaking privacy and support team is available 24 hours a day, 7 days a week.

• Email: [email protected] (subject: "Privacy Enquiry")
• Live Chat: Available via your jelibd account dashboard, 24/7
• Coverage: Serving players across all of Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your concern to a relevant data protection authority or regulatory body in your jurisdiction.