Responsible Gaming
at jelibd

At jelibd, responsible gaming is not a regulatory checkbox — it is a foundational part of how we operate. We believe that online casino games, sports betting, and live casino entertainment should be an enjoyable leisure activity, not a source of financial stress or emotional harm. Every feature we build, every promotion we run, and every customer interaction we handle is evaluated through the lens of player wellbeing.

We recognise that gambling carries inherent risks and that a minority of players may develop unhealthy patterns over time. Our goal is to give every jelibd player the information, tools, and support they need to make informed choices about how they gamble. This means providing robust self-regulation tools that are easy to find and activate, being transparent about the odds and house edge across all game categories, and never using marketing tactics that could encourage problem gambling behaviour.

jelibd serves players across all regions of Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. Regardless of where you are, the same protections and support channels are available to you at all times, 24 hours a day, 7 days a week.

The jelibd platform is strictly for adults aged 18 years and older. This is a non-negotiable requirement that applies to every game, every market, and every feature on the platform — including free-play demo modes where available. If you are under 18 years of age, you must not attempt to register or use the jelibd platform.

jelibd enforces its age restriction through a multi-layer verification process. At registration, players are required to confirm their date of birth and agree to our Terms and Conditions, which explicitly state the 18+ requirement. Before any withdrawal is processed, the player must complete full KYC (Know Your Customer) verification by submitting a valid government-issued identity document — such as a National Identity Card, passport, or driver's licence — which confirms their age and identity beyond reasonable doubt.

Any account found to belong to a person under the age of 18 will be closed immediately. All balances will be withheld pending investigation. jelibd cooperates fully with any law enforcement or regulatory inquiry related to underage access.

One of the most effective ways to maintain control over your gambling spend is to set a deposit limit before you start playing. jelibd provides three types of spending controls that every registered player can configure at any time through the Responsible Gaming section of their account dashboard.

If you feel that you need a short break from gambling but do not want to commit to a full self-exclusion, jelibd's time-out feature allows you to temporarily suspend your account for a defined period. During a time-out, you cannot log in, place bets, play casino games, or make deposits.

Available Time-Out Periods

• 24 hours — a short break after a frustrating session
• 7 days — a one-week pause to reset your perspective
• 30 days — a month away to reassess your gambling habits
• 90 days — a three-month cool-off for more serious concerns

A time-out can be activated instantly from your account dashboard under Responsible Gaming settings, or by contacting our support team via live chat. Once a time-out is active, it cannot be reversed or shortened — this is by design. The purpose of a time-out is to create a genuine pause, not a temporary inconvenience that can be undone with a single click.

While your account is in time-out, jelibd will automatically suppress all promotional emails, SMS messages, and in-platform notifications. You will not receive any communications encouraging you to return to the platform until the time-out period has fully expired.

Reality Check Reminders

For players who want to stay aware of their session activity without taking a full break, reality check pop-ups provide gentle, non-intrusive reminders during active play. You choose the interval — every 30, 60, or 90 minutes — and jelibd will display a brief overlay showing your current session time and your net win or loss for that session. You can then choose to continue or stop playing. Reality checks are available under your account settings and can be toggled on or off at any time when you are not in an active session.

Self-exclusion is the strongest player-protection tool available on the jelibd platform. It is designed for players who recognise that their gambling has become a problem and who want to remove access to the platform entirely for an extended period. jelibd takes self-exclusion requests extremely seriously and processes them with the highest priority.

Self-Exclusion Periods

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent exclusion (cannot be reversed)

To activate self-exclusion, navigate to the Responsible Gaming section of your account dashboard and select "Self-Exclude". You will be asked to choose your exclusion period and confirm your identity. The exclusion takes effect within one hour of your request being submitted. Alternatively, you can request self-exclusion by contacting our support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request".

What Happens During Self-Exclusion

• Your account is immediately locked. Login attempts will be blocked.
• All pending withdrawals for any balance remaining in your account will be processed and paid out to you — your funds are always yours.
• All promotional communications (email, SMS, in-platform) are suspended for the full duration of the exclusion.
• Your account details are flagged internally so that our team can decline any attempt to open a new account under the same identity during the exclusion period.
• A temporary exclusion cannot be lifted early. You must wait for the full exclusion period to expire before your account can be reactivated.
• Permanent exclusion cannot be reversed under any circumstances.

Problem gambling can develop gradually and it is not always easy to recognise in yourself. The signs are often subtle at first — a slightly longer session here, a slightly larger deposit there — and it can take time before the pattern becomes obvious. The checklist below is not a clinical diagnostic tool, but it can help you reflect honestly on your gambling behaviour.

If you believe your gambling has become a problem, the most important step is reaching out for help. There is no shame in doing so — problem gambling is a recognised condition that responds well to professional support and the right tools. jelibd encourages any player who is concerned about their gambling to take action early.

Contact jelibd Support Directly

Our 24/7 support team can help you activate any of the protective tools on your account — deposit limits, time-out, or self-exclusion — immediately and without judgement. You can reach us at any time via:

• Live Chat: Available directly from your jelibd account dashboard, 24 hours a day
• Email: [email protected] — include "Responsible Gaming" in the subject line for priority handling

Professional Gambling Support

Beyond our in-platform tools, we strongly encourage players who are struggling to seek professional help. Trained counsellors can provide confidential support, practical strategies, and long-term recovery guidance. While formal gambling addiction services in Bangladesh are still developing, the following avenues are available:

• Kaan Pete Roi: A Bangladeshi emotional support and mental health helpline available to anyone experiencing distress, including gambling-related stress. Confidential and non-judgemental.
• National Institute of Mental Health (NIMH), Dhaka: Provides psychiatric and psychological services for behavioural disorders including compulsive gambling.
• Gamblers Anonymous (GA): An international peer-support programme with a globally available online meeting schedule for those unable to access in-person groups.
• Trusted family members or a general practitioner (GP): Speaking to someone you trust is often the most accessible first step. Your local doctor can refer you to appropriate mental health services.

For the majority of players, gambling remains an enjoyable pastime. These practical tips can help you keep it that way — whether you enjoy cricket betting during BPL season, spinning slots, or playing live casino games at jelibd.

• Set a budget before you play and treat any losses as the cost of entertainment, not money to be won back.
• Never gamble with money you cannot afford to lose. Only use discretionary income — never funds earmarked for rent, food, utilities, or family commitments.
• Keep track of time. Enable session time limits and reality checks in your account settings so the platform helps you stay aware of how long you have been playing.
• Avoid gambling when you are upset, stressed, or under the influence of alcohol. Emotional states impair judgement and can lead to decisions you would not make with a clear head.
• Take regular breaks. Step away from the platform between sessions. Gambling should complement your leisure time, not dominate it.
• Do not chase losses. If you have had a losing session, the correct response is to stop — not to deposit more in an attempt to recover what you have lost. The house edge means chasing losses statistically makes your financial position worse.
• Balance gambling with other activities. Maintain friendships, hobbies, exercise, and family time outside of gambling. A well-rounded lifestyle makes it far easier to keep gambling in healthy perspective.
• Review your activity regularly. Log in to your account history section periodically to review your deposit and loss history. Honest self-reflection is one of the most powerful tools available to you.